Frequently Asked Questions

Yes. Our location is a real street address, suitable for legal or business purposes including business registration and banking.

No. This is an actual street address. We work for receiving packages, business filings, shipping, and more. A PO Box is a numbered box in a post office and is not a real street address — ours is.

Absolutely. You can forward letters or packages globally with just a few clicks on the V Mailbox website. We work with Canada Post, UPS, FedEx, Purolator, and other carriers.

Mail is typically scanned within a few hours during business hours, depending on current volume. You will receive an email notification as soon as your item is processed.

Yes. All data is encrypted on Canadian cloud servers. Mail is handled by Canadian-licensed staff in secure facilities, and all items are stored in secured physical boxes under security camera supervision.

Yes. Two-factor authentication (2FA) is optional but recommended for an extra layer of account security. To turn it on:

1. Log in and go to Account Settings.
2. In the "Two-Factor Authentication" section, click Enable two-factor authentication.
3. Scan the QR code with an authenticator app (Google Authenticator, Authy, 1Password, etc.), or enter the provided code manually.
4. Enter the 6-digit code from the app to confirm.
5. Save the recovery codes shown afterward in a safe place — you'll need one if you ever lose access to your authenticator app.

Once enabled, you'll be asked for a 6-digit code each time you sign in. You can turn it off anytime from Account Settings by confirming your password.

Yes. A virtual mailbox provider can legally act as your business address. Many of our users use this address to:

• ✓ Register a sole proprietorship or corporation
• ✓ Open business bank accounts
• ✓ Receive vendor contracts or notices from the Canada Revenue Agency

A virtual mailbox keeps your mail and packages secure in a staffed location, lets you view mail contents on your phone, offers shredding and recycling services for unwanted mail, and accepts action requests like open & scan and forwarding — all from anywhere in the world.

You can receive virtually all types of mail — including letters, cheques, legal documents, packages, CRA notices, IRCC letters, and government correspondence.

How our users use it:

• ✓ A digital nomad receives IRCC forms securely while traveling in Southeast Asia
• ✓ A startup founder gets bank letters and legal contracts at their business address
• ✓ A remote employee routes company tax forms to a permanent mailing location

While there is no specific guaranteed timeline, you may receive your forwarded mail within a few days to a few weeks, depending on the type of mail, the carrier service selected, and the destination country.

You can request secure shredding, recycling, or have it forwarded if needed — all from your dashboard with a single click.